Natural materials will have inherent variances in colour or grain pattern caused by nature. These differences are a natural characteristic of the materials and may not be perfectly captured in online images or images supplemented for pre-sale enquiries.

All natural materials have a variation in how they accept the finishing process.

Small indentations in the finishes may occur and are not classed as defects, as in most cases these occur due to the finishes covering natural air pockets in the material.

Finishes on the bottom or interior facing surfaces will be finished as deemed fit such as with sealant or lacquer and will not be polished or finished similarly to the top surfaces unless specified.

Measurements will be true to ±2 cm.

The images displayed on our website are intended to provide a general representation of the products. Due to variations in lighting, screen settings, and photography techniques, the colour and appearance of the product may differ slightly from what is shown online.

While we make every effort to deliver your items within the estimated timeframe as arranged, delivery times may vary due to unforeseen circumstances such as traffic delays, weather conditions, customs clearances (for international deliveries) or other factors beyond our control.

We seek your kind understanding in these instances and we will do our best to keep you informed of any service delays as soon as we receive further information from our engaged delivery service.

For international deliveries, a tracking link will be provided for you to stay updated on the estimated delivery date and status of the cargo.

It is your responsibility to ensure that accurate information is provided at the time of purchase. We will use this information to communicate regarding your delivery. If you have to change your delivery address, please email contact@jessicawongstudio.com before any delivery arrangements are made.

Should your order be erroneously accepted on your behalf by an unknown party due to your provision of an incorrect delivery address, no refund will be made for the lost order. The responsibility is also transferred to you to trace back the items should you wish to do so.

Please always double check the delivery details reflected in your e-receipt / order confirmation. Once our delivery service is out for delivery, additional charges will apply for change of addresses / redelivery to the correct address.

Please ensure that you or an appointed recipient are present within the agreed delivery timeframe to receive the items into your premises, especially for orders containing furniture and fragile items.

If no one is available to receive the delivery within the timeframe arranged, the delivery may be rescheduled and additional charges will apply.

Should you have special delivery instructions or requirements, please indicate in your order notes at the time of purchase, or when we get in touch on delivery arrangements. While we will do our best to accommodate your requests, we cannot guarantee fulfilment of all special instructions.

Inaccessible or unsafe delivery locations may result in delays and additional charges will apply for delivery cancellations.

It is your responsibility to place any deposit to the building management for moving goods into the premises should there be such a requirement. Some apartment complexes may have delivery timing restrictions imposed, please let us know when we get in touch on deliveries to avoid failed deliveries.

Jessica Wong Studio reserves the right to reschedule the delivery and additional charges will apply.

Please ensure the smooth transport of your purchases by checking measurements of furniture pieces against that of access areas or availability of alternative access such as cargo lifts.

Jessica Wong Studio reserves the right to cancel the delivery should areas be deemed inaccessible by our delivery service.

Please be advised that our deliveries do not include staircarry and additional charges will apply if required. Kindly let us know when delivery arrangements are made so that we can ensure that manpower is catered for.

For deliveries within Singapore, additional fees at S$10 per manpower for each flight not accessible by elevator will be charged on every item carried. This charge is also applicable to stairs within landed properties or HDB maisonette, and will be collected by our delivery service on-site.

i.e. If you require 2 helpers to carry one armchair up one flight of stairs, the staircarry charges will be $20. In instances where there are two flights of stairs to get to the next level/storey, the charge will be $40.

If the request is made on-site due to inaccessible elevators, more time may be required for additional manpower to arrive and may result in delays. Additional charges will apply for rescheduling.

Should you opt to handle any staircarry on your own, you acknowledge that Jessica Wong Studio and our engaged delivery service will not be liable for any damages discovered thereafter.

Unattended Doorstep Delivery

If you have requested for your items to be placed at your doorstep unattended, our delivery service will take a photo for proof of delivery. Jessica Wong Studio and our engaged delivery service are not liable for any loss, theft or damage to your items thereafter.

Any reports of defects and damages will be assessed at the discretion of Jessica Wong Studio.

Receiving Delivery & Inspection of Item(s)

If there are ongoing renovations within your premises, it is your responsibility to check the surroundings carefully and designate a safe area to place your item(s). Jessica Wong Studio and our engaged delivery service are not responsible for any damages resulting from renovations or incidents caused by the surrounding environment.

On delivery, you or an appointed recipient shall inspect the item(s) delivered promptly and report any issues to our delivery service immediately, or within 24 hours of receipt.

You will also need to email contact@jessicawongstudio.com with a detailed description of fault and clear photos (and/or video, as appropriate) showing the damage. We will be in touch with you within 2 working days.

For international furniture deliveries, uncrating service is not included, you are strongly advised to take clear videos of the uncrating process in the event that submission of an insurance claim is necessary.

Read more on our Product Warranty.